Oracle Modern Customer Experience
Local Time: Pacific
Location: Mandalay Bay Resort, Las Vegas, NV
At Modern Customer Experience you will learn how to meet the expectations of today’s empowered customers and how to leverage the next generation of technologies for customer experience. Get up to speed and take the next step in business transformation. Take home smarter customer experience strategies that can lead to meaningful results. Modern Customer Experience not only showcases what is possible now, but what is within your reach.
In the Modern Service Experience track, you will learn about Oracle’s vision for the next generation of service – including supporting organic channels, providing knowledge-driven, personalized customer service, and delivering pro-active, self-solving service powered by the Internet of Things (IoT), robotics, and artificial intelligence. Hear how Oracle’s solutions for customer service can help you differentiate your business based on your service experience while meeting the needs of today’s empowered consumer.
Stop by ITC Infotech’s booth # MSE 005 where PTC will be co-exhibiting to see a service demonstration which features the iRobot and shows how Augmented Reality with ThingWorx Studio is transforming the way products can be serviced. Using Augmented Reality, a Field Technician has access to real-time information to visually understand the current operating conditions of an asset along with any alerts and repairs that may be necessary, and this information can be integrated directly into the Oracle Service Cloud.